Chaos Cartel (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.chaoscartel.com.au (the “Site”).

 

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Order history and purchase details

• IP address, browser type, and device information

• Any information you provide through customer service enquiries or forms

 

We do not store full payment card details. Payments are securely processed through third-party providers integrated with our website platform (e.g. Wix Payments, PayPal, Stripe or similar).

 

2. How We Collect Your Information

We collect personal information in several ways, including when you:

• Visit our website

• Create an account

• Place an order

• Subscribe to marketing communications

• Contact us via email or forms

• Interact with our website through cookies and tracking technologies

 

We may also receive information from third-party service providers involved in payment processing, delivery, and website hosting.

 

3. Why We Collect Your Information

We collect and use your personal information for purposes including:

• Processing and fulfilling orders

• Providing customer support

• Communicating with you about your orders

• Managing returns, refunds, and exchanges

• Improving our website and services

• Sending marketing communications (where you have opted in)

• Preventing fraud and ensuring website security

 

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality

• Analyse website traffic and user behaviour

• Improve your browsing experience

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of the Site.

 

5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors (e.g. Wix Payments, PayPal)

• Shipping and logistics providers

• IT service providers and website hosting platforms

• Marketing and analytics providers

• Legal or regulatory authorities where required by law

 

Some of these third parties may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

 

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

 

This includes:

• Secure hosting via Wix

• SSL encryption on our website

• Restricted access to personal data

 

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal and regulatory obligations (including tax and record-keeping laws)

 

When no longer required, we take reasonable steps to destroy or de-identify your information.

 

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

 

To make a request, please contact us using the details below. We may require proof of identity before processing your request.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

 

11. Complaints and Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us via email; admin@chaoscartel.com.au.